This Cookie Policy explains how OrderDesk uses cookies and similar tracking technologies when you visit our website or use our Service. We believe in minimal, transparent tracking — no advertising networks, no cross-site tracking, no data brokerage.
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They enable the website to remember your actions and preferences (such as login, language, and display settings) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.
2. Types of Cookies We Use
OrderDesk uses only the following categories of cookies:
Essential Cookies (Required)
These cookies are necessary for the website and Service to function properly. They cannot be disabled in our systems. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
| Cookie Name | Purpose | Duration |
|---|---|---|
| Session / Auth | Maintains your authenticated session when logged into the OrderDesk application. Required for access to your account and business data. | Session |
| CSRF Token | Security token to prevent cross-site request forgery attacks on form submissions and API calls. | Session |
| Preferences | Stores your interface preferences such as language, theme, and display settings. | 1 year |
Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our marketing website by collecting and reporting information anonymously. We use Google Analytics 4 (GA4) with forced IP anonymization enabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics — distinguishes unique visitors. IP address is anonymized before storage. | 2 years |
| _ga_* | Google Analytics — persists session state for the current visit. | 2 years |
3. What We Do NOT Use
OrderDesk explicitly does not use:
- Advertising cookies — no ad networks, no retargeting, no behavioral advertising.
- Cross-site tracking — we do not track your browsing activity across other websites.
- Third-party affiliate cookies — we are a self-owned SaaS product, not an affiliate marketing site. No affiliate attribution cookies are set.
- Data brokerage — we do not sell, rent, or share your data with data brokers or advertising platforms.
- Social media tracking pixels — no Facebook Pixel, no Twitter Pixel, no LinkedIn Insights Tag.
4. Third-Party Services
The following third-party services may set cookies when you interact with our website or Service:
- Cloudflare — may set security and performance cookies for DDoS protection and CDN optimization. These are essential for service availability.
- Google Analytics — sets analytics cookies as described above. IP anonymization is forced enabled.
- Payment processor — may set cookies during the checkout process for payment security and fraud prevention.
Each third party operates under its own privacy and cookie policy. We recommend reviewing their policies for more information.
5. How to Manage or Delete Cookies
You can control and manage cookies through your browser settings:
- Block cookies — most browsers allow you to refuse all cookies or only third-party cookies. Note that blocking essential cookies may prevent you from logging into the Service or using certain features.
- Delete cookies — you can clear all cookies stored by your browser at any time. This will log you out of the Service and reset your preferences.
- Browser-specific instructions:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Settings → Privacy → Cookies and website data
- Edge: Settings → Privacy, search, and services → Cookies and site data
To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.
6. Do Not Track (DNT)
Some browsers offer a "Do Not Track" signal. Because there is no industry-standard interpretation of DNT signals, and we do not engage in cross-site tracking or advertising, our site does not change its behavior based on DNT signals. Our minimal tracking approach is consistent regardless of DNT settings.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies or legal requirements. Material changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
8. Contact
If you have questions about our use of cookies or tracking technologies, contact us at [email protected].